COMPLAINTS AND APPEALS

IPAN-SoTLAN has a defined process through which complaints and appeals from applicants, examination candidates, certified persons and stakeholders/the general public will be addressed and reviewed. Appeals may be applied to any decision made by IPAN-SoTLAN including but not limited to:

  • Declined application to take an examination  
  • Failing score on an examination  
  • Denial or revocation of certification for any reason  
  • Action in response to an examination centre complaint  
  • Failure to meet Professional Development requirements

This process upholds the standards of IPAN-SoTLAN and the applicable regulatory requirements with regard to applicants, examination candidates, certified persons, and stakeholders/the general public and provides such persons with fair and objective due process in case they disagree with any decisions made by IPAN-SoTLAN.  

Applicants, examination candidates and certified persons are entitled within 30 days after receipt of a decision by IPAN-SoTLAN with which they disagree to file a written request for appeal. Complaints and Appeals must be sent to the Chief Executive Officer (using the Complaints Form) who will subsequently activate the complaints or appeals process as required. Click on Complaints Form to download it.

Requests for an examination rescore is a separate category of appeal and will be subject to a 50% of the examination fee paid. Resolution of request for rescore may take as much as 30 days. All other appeal requests are subject to prescribed fees.

Complaints by any Candidate

Any Candidate with complaints or comments about examination centre facilities, supervision, examination content or any other matter related to the certification examination programme should do so using Feedback form at the end of the examination session.  

Also, candidates can send in their complaints, questions or comments concerning an examination already taken. In such cases, all correspondence must include the Candidate Identification Number, address and should include the name of the examination, the date of the examination, and the location of the examination centre. IPAN-SoTLAN will treat such complaint confidentially, objectively, on a case-to-case basis and respond within a reasonable length of time.